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Privacy Policy

Last updated: 8/16/2025

1. Introduction

Coach Joe AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered coaching platform.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and email address
  • Account credentials
  • Payment information (processed securely by third-party providers)
  • Profile information and preferences

2.2 Usage Information

We automatically collect certain information about your use of the Service:

  • Chat conversations and coaching interactions
  • Session data and preferences
  • Device information and IP addresses
  • Usage patterns and analytics

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain the coaching service
  • Personalize your coaching experience
  • Generate AI responses based on your interactions
  • Process payments and manage subscriptions
  • Send important service updates and notifications
  • Improve our platform and develop new features
  • Ensure security and prevent fraud
  • Comply with legal obligations

4. AI and Data Processing

Our AI system processes your data to provide coaching services:

  • Chat conversations are processed by AI models to generate responses
  • Your coaching preferences help personalize future interactions
  • Session data is used to maintain conversation context
  • We do not use your data to train AI models without explicit consent
  • AI processing is conducted securely and in compliance with privacy standards

5. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party services that help us operate our platform
  • Payment Processors: With payment providers to process transactions
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for specific purposes

6. Data Security

We implement appropriate security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security audits and updates
  • Limited access to personal information on a need-to-know basis
  • Compliance with industry security standards

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time, subject to certain legal requirements.

8. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing activities
  • Withdrawal: Withdraw consent where processing is based on consent

9. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session and preferences
  • Analyze usage patterns and improve our service
  • Provide personalized content and features
  • Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@coachjoeai.com

Website: https://coachjoeai.com

Address: [Your Business Address]